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= What is Wiki good for? =
 * Company Intranet
 * Community Builder
 * Educational Collaboration
 * Personal Web Site or Blog
 * Small Business Site
 * Online Notebook
 * Personal Information Manager
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Action(Slideshow, Start Presentation)

Wiki, a Shared Blog for Distributed Teams, and for Everybody

Writable webs empower people to share knowledge effectively and to be more productive

  • Wiki, a Blog (Weblog) for groups: Communities can organize and share content in an organic and free manner
  • Extended with the right set of functionality, a Wiki can be applied to distributed teams to schedule, manage, document, and support their daily activities
  • The web as a whiteboard for everybody.

Conference talk at VCWI 2005 IT Seminar in Eindhoven, Sept 2005BR Jun Hu BR MailTo(j.hu@tue.nl)BR Slides available from [http://id00243.id.tue.nl/JunHu/WikiYourWeb]

What is Knowledge?

  • Knowledge

    • The fact or condition of knowing something with familiarity gained through experience or association;
    • The body of truth, information, and principles acquired by mankind
  • Knowledge management:
    • Control over content (conventional CMS)
    • Processes for the creation, dissemination, testing and utilization of knowledge

    • Knowledge_management

How can Knowledge be Fostered?

  • Can knowledge be managed? Von Krogh, Nonaka and Ichijo in Enabling Knowledge Creation, 0195126165, believe that knowledge can only be enabled

    • Management in the sense that you cannot force someone to innovate. We can only create an environment where knowledge can be created

  • Five key Knowledge enablers

    1. Instill a knowledge vision
    2. Manage conversations
    3. Mobilize knowledge activists
    4. Create the right context for knowledge creation
    5. Globalize local knowledge
  • How can this be achieved? With processes and tools

Ways to create and share knowledge

Challenges of Static Intranets

  • Some content is outdated
  • When was the page last updated?
  • Incomplete content
  • Difficult to find content
  • Inconsistency across departments
  • Special tools, knowledge and permission required to maintain

  • Content is static, it has a webmaster syndrome

    • If someone discovers a page with incorrect or insufficient information, (s)he will often ignore it because it takes too much time to find out who the webmaster is and to write an e-mail requesting an update

Challenges of Distributed Teams

  • Open questions:
    • How to get virtual teams working together efficiently?
    • How to get everyone in sync?
    • How to avoid duplication of efforts?
  • Typical answers:
    • E-mail
    • Scheduled conference calls
    • Occasional visits
    • Shared network disks
    • Instant Messaging (IRC, AIM, ICQ, etc)

Challenges of Distributed Teams

  • E-mail and mailing lists are great, but:

    • Post and reply vs. post and refine

    • Great for discussion, but ... hard to find "final consensus" on a thread
    • E-mail is not hyper-linked and is not structured, content can't be grouped easily into related topics
    • E-mail and attachments are not version controlled and it is difficult to determine the history of a document

Challenges of CMS

  • Rigid structure (can be good and bad)
  • Control over content more important over free form knowledge sharing
  • Content is typically structured hierarchically or in table format, with limited cross-linking between pages
  • Limited support for unstructured content, or content that has "structure and exceptions"

User Generated Content

Forums
Get lots of momentum and conversation happening, but things tend to vanish into the archives and get lost. Topics can also get off-track quickly
Blogs
More directed than forums, but less flexible.
Wikis
Most flexible, great ability to cross-link information. Potential to be ruined by vandalism / revert wars. Less structured format doesn't lend itself to debate / discussion / conversation as well, but can result in a more coherent final position.

Blogs vs. Wikis

  • Blog: (Weblog)
    1. Key: Easy to publish opinions of individual in regular intervals
    2. Media to express individual voice
    3. "Post media" (like e-mail), sometimes with feedback and talkback

    4. Usually hosted service (e.g. Six Apart's [http://www.typepad.com/ TypePad])

  • Wiki: (WikiWikiWeb)

    1. Key: Easy to create and refactor on content owned by group
    2. Media to express group voice, deemphasizing identity of individuals
    3. "Refactor media", content may change at any time
    4. Usually open source software, installed on own server
  • Some Blogs have Wiki-like features, some Wikis have Blog capabilities
    • Merge over time?

Email vs. Wiki

attachment:email.png

attachment:wiki.png

email

wiki

What is a Wiki?

  • WikiWikiWeb = Writable Web

    • As quick to contribute as e-mail
    • As easy to use as a website

  • WardCunningham implemented the original WikiWikiWeb in 1995 to collaborate on software patterns

  • Inspired by HyperCard; some call it a Blog for groups

  • Wiki design principles:
    Open
    Should a page be found to be incomplete or poorly organized, any reader can edit it as they see fit
    Incremental
    Pages can cite other pages, including pages that have not been written yet
    Organic
    The structure and text content of the site is open to editing and evolution
    more

    WikiDesignPrinciples

What is a Wiki? (cont.)

  • The original WikiWikiWeb has these features:

    • Read-write web, every page can be edited using just a browser
    • HTML form based editing
    • Pages are served dynamically

    • Pages are linked automagically with camel case words LikeThis or words ["Like This"]

    • Simple markup, no need to learn HTML

  • Try the WikiSandBox

  • Over 100 Wiki engines based on the original Wiki idea, mostly open source
  • Wiki has geek appeal
  • Mainly used by Internet communities and academia

Wiki Tools

What is Wiki good for?

  • Company Intranet
  • Community Builder
  • Educational Collaboration
  • Personal Web Site or Blog
  • Small Business Site
  • Online Notebook
  • Personal Information Manager

Examples: Wikipedia

attachment:wikipedia.png

Examples: Wikipedia (cont.)

Examples: WordPress Manual

attachment:wordpress.png

Examples: Chinese Python

attachment:chinesepython.png

Examples: FreeDesktop.org

attachment:freedesktop.png

Examples: WikiTravel.org

attachment:wikitravel.png

Examples: Sensei's Library

attachment:sensei.png

Examples: Watermark Diary

attachment:hushui.png

Wiki Basics A

  • Wikis are collections of pages: attachment:wikipages.png

Wiki Basics B

  • Every page in a wiki is editable
  • Just click, type and save! attachment:wikieditable.png

Wiki Basics C

  • Every page has a name
  • Linking to a page is as simple as writing its name attachment:wikilinks.png

Controlling changes

  • Version control attachment:versioncontrol.png

Controlling changes

  • Version control
  • diff attachment:diff.png

Controlling changes

  • Version control
  • diff
  • recent changes attachment:recentchanges.png

Plain Text Editing

  • attachment:plaintext.png

Pesudo Rich Text Editing

  • attachment:pseudorichtext.png

Rich Text Editing

  • attachment:richtext.png

Live Demo

Worries

  • E-mail Habit - I prefer e-mail

    • (./) E-mail doesn't scale - new people, new technology, new customers, new partners...

  • Shared knowledge vs. 'Owners' - I don't want to edit someone else's page

    • (./) Wiki culture: nobody 'owns' pages, and any change can be built upon

    • (./) First person to create page is not the owner!

  • 'No control' syndrome - This leads to chaos

    • (./) Wikis provide access control.

    • (./) Soft security, audit trail, peer review

  • Wiki syntax - yet another language

    • (./) Wiki is just plain text, e.g., just '''do it''', you will do it

    • (./) Use the help pages, doesn't take long to learn

Questions and Answers

  • attachment:qna.gif

JunHu: JunHu/Events/WikiYourWeb (last edited 2008-10-03 20:18:59 by localhost)